Archive for October, 2009
October 22nd, 2009 | 
Author: Is not the fact that they obtained work in an arrangement, technology or funding, but it’s become a basic necessity for every person in the apply area of job competition. No matter what type of work you are doing computer skills and cognition to this machine is simply a serious job. Working in a modern organization cannot be changed without a convert in a changing technological and increase the need for calculating power training.
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Principles of Defusing Hostility
Follow these principles when dealing with an angry person to succeed! (see BOTH parts)
If You Lose Control, You Lose, Period!
Manipulative nasty behaviour is designed to affect you emotionally so that you will become aggressive or defensive. When we lose our cool and defend ourselves or become aggressive we actually end up doing what the other nasty person wants us to do…and we lose because we enter into an ugly game where nobody can win. Self-control is critical, and that has a particular meaning. It means that we control our behaviour. You are entitled to be angry or upset if you choose but you can learn to control your behaviour and the way you express that anger or upset so something good comes from it. Here are some tips: Read the rest of this entry »
Principles of Defusing Hostility
Follow these principles when dealing with an angry person to succeed! (see BOTH parts)
Deal With Person’s Feelings First
An angry person needs to have the issue AND their feelings addressed in order to start interacting constructively. The angrier the person, the more important it is to acknowledge their anger through the use of empathy statements and listening responses FIRST, before moving on to the issue. Problem solving with angry people often results in wasted time unless they are ready to participate calmly. Read the rest of this entry »
The Responsiveness Paradigm outlined elsewhere in this newsletter is applicable at a number of levels. For example, it applies to organizations in general, and the ability of the organization to respond to the needs of customers, staff and other stakeholders (eg. politicians, etc). It applies to non-supervisory staff, and their ability to respond to the needs of their managers, customers and co-workers. This month we are going to look at responsiveness as it applied to managers, leaders and/or supervisors. Read the rest of this entry »